Privacy Policy

Last updated: August 2026

TaxiFi (“we”, “us”, or “our”) respects your privacy. This Privacy Policy describes how we handle information when you use the TaxiFi mobile applications, website, and related services (the “Services”).

1. Information we collect

Depending on how you use TaxiFi, we may collect:

• Account information: name, phone number, email address, profile photo, and account credentials
• Identity & verification data: documents needed to verify passengers or drivers (where required by law or safety policy)
• Location data: precise or approximate GPS location while you use trip-related features (for pickup, drop-off, navigation, fare calculation, and safety)
• Trip information: pickup/drop-off addresses, routes, times, fares, payment method, ratings, and trip history
• Device & usage data: device model, OS version, app version, IP address, language, crash logs, and in-app activity
• Communications: messages with support, in-app chat related to trips, and feedback you send us

2. How we use your information

• Provide, operate, and improve ride-hailing and delivery Services
• Match passengers with drivers and calculate estimated/final fares
• Process payments, refunds, promotions, and referrals
• Verify identity, prevent fraud, and improve platform safety
• Send trip updates, service notices, and (where permitted) marketing communications
• Comply with legal obligations and respond to lawful requests

3. Location data

Location is essential for TaxiFi. We use location to show nearby drivers, complete pickups, track trips, support navigation, and enhance safety. You can control location permissions in your device settings; some features may not work if location access is disabled.

4. Sharing of information

We may share information with:

• Drivers/passengers as needed to complete a trip (e.g., name, rating, pickup location, contact method)
• Service providers such as maps, cloud hosting, analytics, SMS, and payment processors
• Authorities when required by applicable law or to protect rights, safety, and security
• Business transfers in connection with a merger, acquisition, or reorganization

We do not sell your personal information.

5. Data retention

We retain personal data only as long as needed to provide the Services, meet legal/accounting requirements, resolve disputes, and enforce our agreements. Retention periods may vary by data type and legal obligation.

6. Security

We use administrative, technical, and organizational measures designed to protect your information. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

7. Your rights and choices

Subject to applicable law, you may request access, correction, or deletion of your personal data, or ask us to restrict certain processing. You may also update some profile details directly in the app and manage notification preferences on your device.

8. Children’s privacy

TaxiFi is not directed to children under the age permitted by local law to use ride-hailing services independently. We do not knowingly collect personal information from children.

9. Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version in the app/admin panel and, where appropriate, notify you of material changes.

10. Contact us

If you have questions about this Privacy Policy or your data, contact TaxiFi support through the in-app Help & Support section.