This page explains how users of the TaxiFi app can request deletion of their account and associated data.

How to request account deletion

You can request deletion in either of the following ways:

Option 1: From the mobile app

1. Open the TaxiFi app and sign in to your account.
2. Go to Profile or Settings.
3. Select Delete Account and confirm your request.

Option 2: By email

1. Send an email to [email protected] from the email or phone number linked to your account.
2. Include your full name, registered phone number, and a clear request to delete your account.
3. We will process your request and confirm once it is completed.

What data is deleted

When your account deletion request is completed, we delete or anonymize the following associated data:

• Account profile information (name, phone number, email, and login credentials)
• App preferences and profile settings
• Saved addresses and similar personal account data

What data may be retained

Some information may be retained for a limited period where required for legal, security, fraud prevention, accounting, or dispute resolution purposes, for example:

• Trip or parcel history needed for completed transactions, refunds, or regulatory records
• Payment and billing records required by applicable law
• Records needed to investigate abuse, fraud, or safety incidents

Retained records are kept only as long as necessary for those purposes, typically up to 90 days for account recovery and support follow-up, and longer only where the law requires it. After that, the data is deleted or permanently anonymized.

Important notes

• Account deletion cannot be completed while you have an ongoing trip or an outstanding payment balance. Please finish or settle those first, then submit your request again.
• Once deletion is completed, you will need to create a new account if you want to use the app again.

For questions about this process, contact us at [email protected].